Skip to content

FAQs - MY ACCOUNT

 Is an account necessary for placing an order?

Although you can place an order as a guest, creating a Crafty Dust account will enhance your shopping experience by keeping you up to date with exclusive offers and updates, storing your billing / shipping information and ensuring faster checkouts.

How do I make an account?

To create your very own Crafty Dust Online Account, follow these simple instructions:

* For desktop users: Click on the Account icon on the top right-hand corner of the home page. Next, click on “Create Your Account”. Enter your details and register.

* For mobile users: Go to the menu and click on Log In / Register. Enter your details and register.

What if I forget my password?

In the event of a forgotten password, simply:

Click on ‘Forgot Your Password’ on the sign in page. Enter your Email Address to receive a password reset link. Login using your new password.

How can I update/edit my shipping or billing address details?

Log in to your account and click on “Addresses” on the account page. To edit your existing address, click on “Edit”. To update a new address, click on “Add a New Address”.

Where can I view my order history?

Log in to your account and open the dashboard on your account page to view your order history.

FAQs - ORDERS

How can I place an order?

Once you have added all your desired items to your shopping cart, follow these instructions:

To order as a guest :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Enter all your required shipping and billing information

. Click on ‘’Continue to Payment Method’ and choose your method

. Click on ‘Confirm Order’ and check your email for a Sales Order Summary

To order with a Sapphire account :

. Click on the ‘Shopping Bag’ button and proceed to Checkout

. Enter all your required shipping and billing information

. Click on ‘’Continue to Payment Method’ and choose your method

. Click on ‘Complete Order’ and check your email for a Sales Order Summary

What if I don’t get a Sales Order Summary?

A Sales Order Summary is essentially a soft receipt that should be emailed to you within an hour of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call or WhatsApp Customer Service at +971(0)55 3301098 to confirm your order.

Does adding an item to the shopping cart reserve it?

No, an item will only be reserved for you after you have confirmed your order at checkout.

How will I know that you have received my order?

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +971(0)55 3301098.

What different order statuses can I face?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

. Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.

. Order Shipped: Your order has been shipped by the seller and is on its way.

. Order complete: Shipment received, and transaction completed.

. Order Cancelled: The order was cancelled.

Can I add items or make changes to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

FAQs - Payments

What payment options do I have?

Cash on Delivery – Local Orders Only

. Debit / Credit Cards (VISA, MASTER) – Local & International Orders

. PayPal – Local & International Orders

Please visit our Payments Guide for further details regarding payment methods for online orders.

Is it safe to use my credit/debit card to make payments?

All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

What are the conditions for Cash on Delivery (COD)?

To avail COD, please follow these instruction.

. At checkout, select ‘Cash on Delivery'. This will add a 10 AED fee to your cart value.

. Upon the courier’s arrival, pay the value of your order in cash.

Is Cash on Delivery (COD) available internationally?

Unfortunately, COD is only available in UAE.

For international customers only: If Duty, Taxes or VAT is charged at shipping destination by international customs according to their local customs policy, it will be paid by the consignee/buyer. Crafty Dust will not accept any returns nor will it be responsible to pay any charges imposed by international customs, in terms of Duty/VAT.

How can I pay for my order via Bank Transfer?

On checkout select the “Bank Transfer” option and place your order. Transfer the total amount including Shipping charges (if applicable) to our official Bank Account within 24 hours of order placement. Share the screenshot of the transaction along with your account details and order number against which the payment has been made to our designated WhatsApp number or Email ID. The order will be processed after verification. For further details, view the Terms & Conditions page.

Drawer Title
Coupon
Similar Products